OL97: Show This Folder as an E-mail Address Book Is Unavailable

• Microsoft Outlook 97

SYMPTOMS

The "Show this folder as an e-mail Address Book" check box in the Properties of your Microsoft Outlook 97 Contact folder appears dimmed.

CAUSE

This problem can occur in the following situations:

• You have not added the Outlook Address Book (OAB) as a service to your profile.

      -or-
  

• You added the Outlook Address Book as a service to your profile, but have not restarted Outlook.

      -or-
  

• Your profile is damaged and does not recognize the Outlook Address Book service.

RESOLUTION

Adding the Outlook Address Book Service to Your Profile

Follow these steps to add the Outlook Address Book Service to your profile:

1. Start Outlook.

2. On the Tools Menu, click Services.

3. Confirm that the Outlook Address Book service is in the list of services. If it is not listed, click Add.

4. In the Available Information Services list, click to select the Outlook Address Book and then click OK three times to close all dialog boxes.

5. On the File menu, click "Exit and Log Off."

6. Restart Outlook using the same profile.

7. Using the right mouse-button right-click the Contacts folder and on the shortcut menu, click Properties.

8. Click the Outlook Address Book tab and check to see that the "Show this folder as an e-mail Address Book" check box is available.

If Your Profile Does Not Recognize the Outlook Address Book Service

If your profile includes the Outlook Address Book Service, you may be able to correct this problem by removing the service from your profile and then adding it. Follow these steps to remove and add the Outlook Address Book Service to your profile:

1. Start Outlook.

2. On the Tools menu, click Services.

3. Click to select the Outlook Address Book Service and then click Remove. When prompted if you are sure, click Yes.

4. Click OK to close Services.

5. On the File menu, click "Exit and Log Off."

6. Start Outlook.

7. On the Tools menu, click Services.

8. Click Add. In the Available information services list, click to select the Outlook Address Book and then click three times to close all dialog boxes.

9. On the File menu, click "Exit and Log Off."

10. Restart Outlook using the same profile.

11. Using the right mouse-button, right-click the Contacts folder and from the shortcut menu, click Properties.

12. Click the Outlook Address Book tab and check to see that the "Show this folder as an e-mail Address Book" check box is available.

REFERENCES

For more information on Outlook Address Book issues, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q161349
   TITLE     : OL97: Contact Information Does Not Appear in Address Book