DOCUMENT:Q178662 30-JUL-2001 [sms] TITLE :Package Command Manager Service Fails to Start on Remote Servers PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.1,1.2 OPER/SYS: KEYWORDS:kbPCM smspcm ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.1, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== The Site Configuration Manager is unable to start the Package Command Manager (PCM) service on remote servers separated from the Systems Management Server site server by slow wide area network (WAN) links. A Systems Management Server event 225 is logged. Attempting to start the service manually yields the following error: Error 2186 - The service is not responding to the control function. WORKAROUND ========== To work around this problem, do any one of the following: - Configure the remote servers so that they are a part of a local Systems Management Server site. - Obtain the hotfix mentioned in the STATUS section of this article. This fix should have the following timestamp: 12/5/97 9:01pm 257,904 Pcmsvc32.exe - Wait for and apply Systems Management Server 1.2 Service Pack 4. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.1 and 1.2. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Additional query words: smspcm prodsms ====================================================================== Keywords : kbPCM smspcm Technology : kbSMSSearch kbSMS110 kbSMS120 Version : winnt:1.1,1.2 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.