DOCUMENT:Q162383 31-JUL-2001 [sms] TITLE :Site Configuration Manager Stops When Enumerating User Groups PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.1,1.2 OPER/SYS: KEYWORDS:kbnetwork kbsetup kbSCMan smssetup smssiteconfigman ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.1, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== If changes to a Systems Management Server site's properties do not go current, even after 24 hours, the Systems Management Server Site Configuration Manager (SCMAN) may have stopped responding. In the Scman.log file, the last entry will be " user groups will be enumerated." No more entries will have been logged since that time. SCMAN reports no errors during this time, and its status will be "started" in the Services Control Panel. There may be .ct1 files backed up in the Sitecfg.box directory. CAUSE ===== The Systems Management Server Site Configuration Manager will stop responding during Global User Group enumeration if it cannot contact the primary domain controller (PDC) of the domain listed. If this occurs, no site changes made can be processed. Note that this interferes with neither job nor inventory processing. WORKAROUND ========== Stopping and restarting SCMan will alleviate the issue immediately, but a longer-term workaround is to use the SETGUG utility to disable Global User Group enumeration, either on a permanent basis, or by setting it to a longer interval. Setgug.exe is in the BackOffice Resource Kit. It is also in the Support directory of the Systems Management Server 1.1 compact disc. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.1 and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodsms hanging hang lock freeze ====================================================================== Keywords : kbnetwork kbsetup kbSCMan smssetup smssiteconfigman Technology : kbSMSSearch kbSMS110 kbSMS120 Version : winnt:1.1,1.2 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.