DOCUMENT:Q171289 31-JUL-2001 [sms] TITLE :SMS: Grey Quick Windows Viewer with Remote Control PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2,2.0 OPER/SYS: KEYWORDS:kbenv kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When trying to Remote Control a client computer running Windows NT, the Quick Windows Viewer appears "empty" and the background color is grey. The remote keyboard and the remote mouse are correctly driven. CAUSE ===== The Systems Management Server Remote Control Agent is probably not configured correctly. Check the properties of the Systems Management Server Remote Control Agent service on the Systems Management Server client. WORKAROUND ========== To work around this problem, perform the following steps: 1. Open Control Panel and double-click the Services icon. 2. Select the SMS Remote Control Agent and click Startup. 3. Ensure that the "Allow Service to Interact with Desktop" option is enabled. 4. Restart the Systems Management Server Remote Control Agent. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodsms helpdesk rc gray ====================================================================== Keywords : kbenv kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS120 kbSMS200 Version : winnt:1.2,2.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.