DOCUMENT:Q158312 25-JUL-2001 [sms] TITLE :SMS: Hardware Inventory Stops Responding with Madge Token Ring PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kb3rdparty kbhw kbnetwork kbInventory smsinv kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SUMMARY ======= During the Hardware Inventory phase of a Systems Management Server client computer running Windows 3.x, the client may stop responding and need to be restarted. Further analysis shows that the client is stopping at the NovellNetcardInfo stage. This problem may occur on computers running MS-DOS and Windows 3.x with the NetWare redirector and a Madge Token Ring network adapter card. CAUSE ===== This problem is due to the revision of the Madge Token Ring driver that is being used. As of October 28, 1996, the latest driver is version 4.3. This version of the driver can be obtained from Madge (www.madge.com). By replacing the Madge driver with the latest version, the inventory process will complete and the network adapter card will be inventoried correctly. Additional query words: prodsms NW Novell freeze hang hung locked lock up lock-up ====================================================================== Keywords : kb3rdparty kbhw kbnetwork kbInventory smsinv kbHardware Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.