DOCUMENT:Q174585 31-JUL-2001 [sms] TITLE :SMS: Remote Control Using IPX Fails After Exiting Windows PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:1.0; winnt:1.0,1.1,1.2 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.0, 1.1, 1.2 - Microsoft Systems Management Server Installer version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If a Novell client is running Windows 3.1 and has UserIPX in its Autoexec.bat file, Remote Control works fine before entering Windows and during the Windows session. However, after the person who is remotely controlling the client quits Windows, that person can no longer use Remote Control on the client until UserIPX is unloaded and then reloaded again. CAUSE ===== The main problem is the redirector code within the TSR. Systems Management Server closes the code in Windows, but it still needs to be open if Systems Management Server opens it within MS-DOS and then starts Windows. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0, 1.1, and 1.2. This problem has been corrected in the latest U.S. Service Pack for Systems Management Server version 1.2. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodsms helpdesk ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS100 kbSMS110 kbSMS120 kbSMSI100 Version : WINDOWS:1.0; winnt:1.0,1.1,1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.