DOCUMENT:Q170000 25-JUL-2001 [sms] TITLE :SMS: Stop 0E Error on Windows 95 While Running Inventory PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbInventory smsinv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When a Microsoft Windows 95 system, configured with the Microsoft NetWare client, executes the Systems Management Server Inventory agent, a Stop 0x0E blue screen error may occur at approximately 29 percent to 34 percent through the inventory process. After pressing a key to continue, the blue screen error may occur again. Once past this part of the process, inventory will continue normally and complete. Network connectivity is still available. The Smssafe.tmp file and eventually the Sms.ini file may show that Novell network card Info failed. This may appear after applying Systems Management Server Service Pack 2, but has been exhibited in all revisions of Systems Management Server 1.2. CAUSE ===== The DOS inventory component Nwgetnet.exe fails on some systems configurations, causing the blue screen error to occur. The behavior appears to fail most often on systems with one or more of the following: Pentium Processors Xircom CE2 PCMCIA network card driver installed Chips and Technologies video driver display STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodsms Novell Redirector NWLINK ====================================================================== Keywords : kbInventory smsinv Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.