DOCUMENT:Q164887 30-JUL-2001 [sms] TITLE :SMS: Upgrading Windows NT with PCM Service May Constantly Repeat PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbnetwork kbPCM smspcmkbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When run from the Package Command Manager (PCM) service (Pcmsvc32.exe), the Ntencap.exe utility, which is used in conjunction with Windows NT operating system upgrades, is unable to detect that a system is shutting down and restarting. As a result, the mandatory job never has a chance to be marked complete (it is actually marked failed by Ntencap). The next time the PCM service starts, it attempts to run the same package again. Therefore, all operating system upgrade jobs requiring a shut down and restart of client computers running the PCM service under Windows NT constantly repeat. CAUSE ===== Ntencap.exe waits to receive a shut down message. However, when running in a service context, Ntencap.exe never receives that shut down message. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server version 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: sms prodsms ====================================================================== Keywords : kbnetwork kbPCM smspcm kbfixlist Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.