DOCUMENT:Q173666 18-MAY-2001 [sms] TITLE :SMSINST: Office 97 Does Not Show Template Icons PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:1.0,97 OPER/SYS: KEYWORDS:kbusage smsinst ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server Installer version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click New on the File menu in Microsoft Word, Microsoft PowerPoint, or Microsoft Excel, a template dialog box is displayed, which does not show the icons for the templates. However, if you click in the template dialog box you will see the preview for the template. CAUSE ===== When you repackage Office 97, Systems Management Server Installer sets an environment variable incorrectly and causes the registry entries to be incorrect. For example, see the value in the following registry key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\8.0\Common \FileNew\LocalTemplates C:\\Program Files\Microsoft Office\Templates The path is incorrect because of the double backslash. WORKAROUND ========== Edit the script and find the block: Set variable MAINDIR to If System Has Windows 95 Shell Interface Start Block Get Registry.... Get Registry ... Set Variable MAINDIR to C:\%MAINDIR% Change the text to: Set Variable MAINDIR to C:%MAINDIR% Removing this extra backslash and then recompiling fixes the problem. Note there can be other directories before the MAINDIR variable. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server Installer version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodsms 1.20 smsinst ====================================================================== Keywords : kbusage smsinst Technology : kbWordSearch kbSMSSearch kbExcelSearch kbPowerPtSearch kbWord97 kbWord97Search kbPowerPt97 kbZNotKeyword2 kbExcel97Search kbPowerPt97Search kbZNotKeyword3 kbMPTMathopolis Version : WINDOWS:1.0,97 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.