DOCUMENT:Q150701 11-JAN-2001 [vbwin] TITLE :BUG: VB 4.0 Professional Edition Does Not Reinstall Help Files PRODUCT :Microsoft Visual Basic for Windows PROD/VER:WINDOWS:4.0 OPER/SYS: KEYWORDS:kbsetup kbVBp400bug kbGrpDSVB kbDSupport ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Visual Basic Professional Edition, 16-bit, for Windows, version 4.0 - Microsoft Visual Basic Professional Edition, 32-bit, for Windows, version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When Visual Basic is installed without the Help files, it is not possible to install the Help files of the Professional Edition of Visual Basic by running Setup. RESOLUTION ========== Uninstall and then reinstall Visual Basic with the Help files. STATUS ====== Microsoft has confirmed this to be an issue in the Microsoft products listed at the beginning of this article. Microsoft is researching this issue and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ Steps to Reproduce Behavior --------------------------- 1. Install the 16-bit or 32-bit Professional Edition of Visual Basic 4.0, using the Custom Install option. Click No when prompted to copy the Help files to your hard disk. 2. Run Setup again to install a component of Visual Basic, and click Yes when prompted to copy the Help files to your hard disk. 3. After installation, note that the Help files are not copied to your hard disk. Additional query words: ====================================================================== Keywords : kbsetup kbVBp400bug kbGrpDSVB kbDSupport Technology : kbVBSearch kbAudDeveloper kbVB400Search kbVB400 kbVB16bitSearch Version : WINDOWS:4.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.