DOCUMENT:Q74764 08-OCT-1999 [win95x] TITLE :Cannot Run Windows Because of Video Device Conflict PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.0,3.0a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.0, 3.0a ------------------------------------------------------------------------------- SUMMARY ======= When video memory has been used by another application or device driver, Microsoft Windows 3.0 doesn't start and displays the following message: Cannot run Windows because of video device conflict; Run setup again MORE INFORMATION ================ It is possible to use certain areas of the upper memory area (UMA) to load device drivers high on 386 based machines. This can be done with MS-DOS version 5.0 and later, QEMM, 386MAX, and other third-party device drivers. If a range needed for Windows graphical display is used, this error occurs. For example, a standard VGA setup requires memory ranges A000-AFFF and B800- BFFF. On some graphic adapters, the range A000-C7FF may be used. This error occurs regardless of any EMMEXCLUDE statement in the SYSTEM.INI file. Before attempting to use video memory ranges, be sure to create a MS-DOS bootable system disk. For Microsoft MS-DOS version 5.0 and later, be sure not to use any video memory area necessary to run Windows. By default, EMM386.EXE does not use the range A000-BFFF. It is possible to include these memory ranges; be sure to test for compatibility when attempting to use these ranges. It may be necessary to exclude the range C000-C7FF on some video adapters by editing the CONFIG.SYS file and changing the EMM386.EXE line as follows: DEVICE=C:\DOS\EMM386.EXE NOEMS X=A000-C7FF On VGA displays, it is frequently possible to use the range B000-B7FF. To test this configuration on your 386, change the EMM386.EXE line as follows: DEVICE=C:\DOS\EMM386.EXE NOEMS X=A000-AFFF I=B000-B7FF X=B800-BFFF Additional query words: 3.00 3.00a 3.0a 3.0 3rdparty win30 ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a Version : WINDOWS:3.0,3.0a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.