DOCUMENT:Q74208  16-OCT-1999  [win95x]
TITLE   :Conflict Using ALR VEISA with PS/2 Mouse and HIMEM.SYS
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:3.0,3.0a
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows versions 3.0, 3.0a 
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SYMPTOMS
========

If you have an ALR VEISA 386 or 486 VEISA machine with a mouse connected to the
PS/2 mouse port and you use the HIMEM.SYS file (version 2.6) shipped with
Windows 3.0, you may notice that your mouse pointer stops responding (freezes)
in Lotus 3.1 at the MS-DOS level (that is, not in a Windows virtual machine. The
mouse works correctly in Windows.

CAUSE
=====

ALR has confirmed this to be a problem in its 386 and 486 VEISA machines. ALR is
researching the problem.

WORKAROUND
==========

Use a serial mouse.

MORE INFORMATION
================

Contact ALR technical support for more information.

The products included here are manufactured by vendors independent of Microsoft;
we make no warranty, implied or otherwise, regarding these products' performance
or reliability.


Additional query words: 3.00 frozen mouse pointer Lotus 3.1 3.00A

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Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a
Version           : WINDOWS:3.0,3.0a

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