DOCUMENT:Q82328 11-FEB-2002 [win3x] TITLE :Copying Files with Artisoft Alone and SMARTDrive 4.0 PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER::3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== Your computer stops (locks up or hangs) when you run Artisoft's Alone program and Microsoft Windows with SMARTDrive loaded, and you try to copy files between workstations and servers. Several copy operations may be successful, but eventually a copy operation causes the computer to hang. CAUSE ===== This problem occurs because of the way Alone uses internal stacks. Alone does not monitor its use of stacks and eventually fills them up completely. RESOLUTION ========== Don't run the Alone program. Alone is not required for full functionality on Lantastic networks. Disabling SMARTDrive write-behind caching on shared drives also corrects this problem. MORE INFORMATION ================ Artisoft's Alone program is a stand-alone server monitor that you run when you plan to use the machine as both a server and a workstation. Alone is a server monitor that displays a screen of information that let's you check the activity on the machine. The Artisoft product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 3.10 3.11 lockup crash ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : :3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.