DOCUMENT:Q118574  09-OCT-1999  [win3x]
TITLE   :Err Msg with Word or Excel Installed: Cannot Read from Drive C
PRODUCT :Microsoft Windows 3.x Retail Product
PROD/VER:WINDOWS:3.11
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

When you run some Windows-based applications under Windows for Workgroups, the
following error message is displayed on some systems:

   Cannot Read from Drive C

This error occurs with the following applications:

 - Microsoft Excel 5.0 for Windows

 - Microsoft Word 6.0 for Windows

 - Microsoft Works 3.0 for Windows

CAUSE
=====

This error can occur if the following Device= line is missing from the
CONFIG.SYS file:

        device=c:\windows\ifshlp.sys

RESOLUTION
==========

Open the CONFIG.SYS file in a text editor (such as Windows Notepad) and add the
following line

   device=<c:\windows>\ifshlp.sys

where <c:\windows> is your Windows for Workgroup program directory.

MORE INFORMATION
================

The IFSHLP.SYS file is used to provide real-mode support for the Installable
File System (IFS) Manager, which is responsible for passing data to the
appropriate device, whether the device is installed locally or elsewhere on the
network.

Additional query words: 3.11

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Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

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