DOCUMENT:Q89484  28-OCT-1999  [win3x]
TITLE   :GP Fault in WFWG Mail May Suppress Password
PRODUCT :Microsoft Windows 3.x Retail Product
PROD/VER:WINDOWS:3.1,3.11
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you receive a general protection (GP) fault in Windows for Workgroups Mail,
neither Mail nor Schedule+ will prompt you for a password until Windows for
Workgroups is restarted. This does not apply to Microsoft Mail version 3.0 or
Schedule+ version 1.0.

STATUS
======

Microsoft has confirmed this to be a problem in Windows for Workgroups version
3.1 and version 3.11. We are researching this problem and will post new
information here as it becomes available.

MORE INFORMATION
================

You can reproduce the problem by adding a custom command that calls an
inappropriate dynamically linked library (.DLL) in the MSMAIL.INI file in Mail
for Workgroups.

Steps to Reproduce Problem
--------------------------

1. Exit and sign out from Mail.

2. Edit the MSMAIL.INI file in the WINDOWS directory.

3. Add the following line to the [Custom Commands] section. This adds the Icon
   option to the File menu, but references the MORICONS.DLL file incorrectly:

   Icon=3.0;File;$Icon;13;moricons.dll;1;;

   (MORICONS.DLL can be replaced with another DLL such as PBRUSH.DLL; either will
   cause a GP fault).

4. Save the MSMAIL.INI file, then restart Mail.

5. From the File menu, choose Icon. A GP fault appears. Choose the Close button,
   then choose the OK button.

6. Mail stops at this point.

7. Restart Mail. (No password is required.)

8. From the File menu, choose Exit and Sign Out.

9. Restart Mail. (No password is required.)

This continues until Windows for Workgroups is restarted.

Additional query words: 3.10 3.11 msmail gpf

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.