DOCUMENT:Q88761 12-OCT-1999 [win95x] TITLE :HP Mouse Stops in Windows PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.0,3.0a,3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11 ------------------------------------------------------------------------------- A Hewlett-Packard HP-HIL mouse may stop in Windows 3.0 and 3.1 for one of two possible reasons: - The HP-HIL mouse may connect to the computer keyboard on some Hewlett-Packard (HP) Vectra machines and will not move while disk I/O is taking place. This is a hardware limitation of this mouse model and is not a Windows problem. The problem may be less evident outside of Windows because normal MS-DOS is not a multitasking environment. - Using an older Hewlett-Packard (HP) MS-DOS mouse driver (MOUSE.COM or MOUSE.SYS) with Windows versions 3.0 and 3.1 can cause the HP-HIL Mouse to freeze when switching between MS-DOS-based applications. The Microsoft MS-DOS mouse drivers will NOT recognize the HP HIL Mouse. The HP mouse driver must be used. Use the MOUSEHP.CO_ and MOUSEHP.SY_ from the Windows disks, and use the EXPAND utility to expand them into MOUSEHP.SYS and MOUSEHP.COM. Additional query words: 3.00 3.00a 3.10 3.11 hang crash stop freeze lock 3rdparty ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a kbWin310 kbWin311 Version : WINDOWS:3.0,3.0a,3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.