DOCUMENT:Q95540 03-OCT-1999 [win95x] TITLE :Install Button in Printer Setup Doesn't Work PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 - Microsoft Windows for Workgroups versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== When you choose the Install button or double-click the selected printer from the list in the Printers dialog box of Control Panel, an hourglass appears but nothing happens. The following error message may be displayed when you choose the Add button: The information file is damaged or not in the SYSTEM directory. Copy the original CONTROL.INF or SETUP.INF on Windows Disk 1 to your SYSTEM directory, or contact your device manufacturer to get a new file. CAUSE ===== When you choose the Install button in the Printers dialog box of the Control Panel with a specific driver highlighted (not the Install Unlisted or Updated Printer option), Windows reads the SETUP.INF file and provides an Install dialog box. (The Install Unlisted or Updated Printer selection looks for an OEMSETUP.INF to read.) If the SETUP.INF file has been renamed or deleted from your Windows SYSTEM subdirectory, Windows briefly displays an hourglass when you click the Install button; it does not display an error message or a dialog box. If the SETUP.INF file or CONTROL.INF file is in a directory in a path other than your Windows SYSTEM subdirectory, the error message above is displayed when you choose the Add button. NOTE: This error message is misleading; the CONTROL.INF file is actually located on Disk 5 of the 3.5-inch disk set and on Disk 6 of the 5.25-inch disk set. WORKAROUND ========== To correct either of these problems, use one of the following methods: - METHOD 1: 1. 1. Copy the SETUP.INF file from the Windows 3.1 Disk 1 to your Windows SYSTEM subdirectory. Copy the CONTROL.INF file from the Windows 3.1 Disk 5 (3.5-inch disk set) or Disk 6 (5.25-inch disk set) to your Windows SYSTEM subdirectory. (These are not compressed files.) 2. Restart Windows. 3. Install the desired printer driver. NOTE: You should only have one copy of SETUP.INF on your system; and that copy should be in your Windows SYSTEM directory. Placing SETUP.INF in your root directory or Windows directory does not work correctly. -or- - Rebuild the WIN.INI file. For more information on re-creating the WIN.INI file, query on the following words in the Microsoft Knowledge Base: create and win.ini and without and third-party Additional query words: 3.10 3.11 add button ====================================================================== Keywords : Technology : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW310 kbWFW311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.