DOCUMENT:Q112683 08-NOV-2001 [win3x] TITLE :Keyboard Hangs After Installing WFWG on Toshiba or TI Notebook PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER::1.0,3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups versions 3.1, 3.11 - Microsoft BallPoint Mouse with QuickPort connection, version 1.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Windows for Workgroups over Windows 3.1, your mouse and keyboard may stop responding (hang). This problem occurs if you are using a Toshiba or Texas Instruments original equipment manufacturer (OEM) Microsoft BallPoint Mouse version 1.0 with QuickPort connection. CAUSE ===== When you install Windows for Workgroups over Windows 3.1, Setup overwrites the KEYBOARD=BPVKD.386 entry in the [386Enh] section of your SYSTEM.INI file and replaces it with the default keyboard driver (KEYBOARD=*VKD). As a result, the mouse and keyboard hang. RESOLUTION ========== To correct this problem, edit the SYSTEM.INI file and change the keyboard= line to reflect the BallPoint virtual device driver (VxD) instead of the default Windows for Workgroups VxD, and then restart Windows for Workgroups. MORE INFORMATION ================ For more information on Microsoft BallPoint Mouse with QuickPort connection, query on the following words in the Microsoft Knowledge Base: quickport Additional query words: 3.1 3.10 3.11 ball point ball-point ti travelmate 4000 ====================================================================== Keywords : Technology : kbAudDeveloper _IKkbbogus kbMSHardwareSearch kbWFWSearch kbWFW310 kbWFW311 kbBallpointMouseQP Version : :1.0,3.1,3.11 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.