DOCUMENT:Q83892 27-SEP-1999 [win95x] TITLE :Loss of CMOS Settings When Rebooting on Intel Machines PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SUMMARY ======= Some Intel machines require a BIOS update if the CTRL+ALT+DEL key combination causes the CMOS settings to be erased when EMM386.EXE is loaded. This problem only occurs with HIMEM.SYS version 3.07 and EMM386.EXE version 4.44, which shipped with the Microsoft Windows operating system version 3.1. According to Intel, this is a known BIOS problem and can be fixed with a BIOS update. MORE INFORMATION ================ To obtain an updated BIOS, call (800) 468-3548 (INTEL4U). You can also obtain the update from Intel's bulletin board at (503) 693-1493. Log on as "guest" (the password). The file is 11031O0.ZIP. The BIOS must be within the range "Phoenix 85-91 1.10.30.O0" to "Phoenix 85-91 1.10.31.O0" Note: The second to the last character in these numbers is the letter O, not 0 (zero). Additional query words: 3.10 reboot ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.