DOCUMENT:Q89212 05-OCT-1999 [win95x] TITLE :Maintenance Mode Setup Can Cause Corrupted WIN.COM PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== The MS-DOS-based maintenance mode of Windows 3.1 Setup may create a zero length WIN.COM file if you change the video driver on a network installation of Windows. This occurs only if the SETUP.EXE and SETUP.INF files have been copied to and run from the user directory. MORE INFORMATION ================ On a network installation of Windows, the Setup files should remain in the shared directory on the network server. If WIN.COM has been corrupted, you cannot start Windows. The corrupted WIN.COM can be restored by completing the following steps: 1. Delete WIN.COM from the user directory. 2. Delete the SETUP.INF and SETUP.EXE files from the user directory. 3. Run Setup from the user's directory. Note: The shared directory has to be in the MS-DOS Path. 4. Select the appropriate video driver. After completing these steps, a new WIN.COM is generated and the Windows installation is functional again. Additional query words: 3.10 3.11 ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.