DOCUMENT:Q82361 15-NOV-1999 [win95x] TITLE :Norton Desktop Hangs When Canceling Browse and Refresh PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.0,3.0a,3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== If you start Norton Desktop for Windows (NDW) under Microsoft Windows and you have a printer connected with the appropriate printer driver installed, NDW stops responding (hangs) when you do the following: 1. Double-click the MS-DOS Prompt icon in Windows 3.1 to execute an MS-DOS session. 2. Choose NDW's Printer Icon button. 3. Choose Browse. 4. Choose Refresh. 5. Choose Cancel before the refresh function has completed. After you choose Cancel, any subsequent action causes an application error. Choosing the Close button in the application error dialog box hangs NDW. If you press CTRL+ALT+DEL, the system returns to Program Manager, but the screen is corrupted. If you choose Exit from the File menu, Program Manager hangs, requiring you to press CTRL+ALT+DEL to exit Windows. CAUSE ===== This is caused by a problem in NDW, not in Windows. MORE INFORMATION ================ Norton Desktop for Windows is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 3.10 3.1 3.11 3.00 3.00a ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a kbWin310 kbWin311 Version : WINDOWS:3.0,3.0a,3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.