DOCUMENT:Q74419 05-NOV-1999 [win95x] TITLE :Norton's Erase Protect Program Doesn't Work with Windows 3.0 PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.0,3.0a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.0, 3.0a ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Norton's Erase Protect program (EP.EXE) from Norton Utilities version 6.0, Microsoft Windows cannot start in protected mode. One of the following error messages will occur if you use this program with Windows version 3.0: - In 386 Enhanced Mode The conventional memory in your system is fragmented and Windows cannot run in 386 enhanced mode. Please reboot your computer and try again or else run Windows in real mode by typing win /r. - In Standard Mode Cannot run Windows in standard mode. Check to ensure you are not running other protected mode software, or run in real mode. WORKAROUND ========== Do not to use the Erase Protect utility when running Windows 3.0 in standard or 386 enhanced mode. You can find out how to disable this program by referring to "The Norton Utilities User's Guide" on page 9-3. -or- Upgrade to Norton Utilities version 6.01. Erase Protect was revised in version 6.01 and Norton Desktop version 1.0 to function properly with Windows 3.0. MORE INFORMATION ================ The Erase Protect program is a terminate-and-stay-resident program (TSR) that moves deleted files to another, less-used part of your disk to protect them from being overwritten. The deleted files are renamed and copied into hidden directory called TRASHCAN. For more information, contact Norton. The product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. REFERENCES ========== "The Norton Utilities User's Guide," page 9-3. KBCategory: kb3rdparty KBSubcategory: win30 Additional query words: ndw 3.00 3.0 3.0a 3.00a 3rdparty win30 ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a Version : WINDOWS:3.0,3.0a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.