DOCUMENT:Q90423 15-OCT-1999 [win3x] TITLE :Print Manager Continuously Ejects Separator Pages PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER:WINDOWS: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups ------------------------------------------------------------------------------- SYMPTOMS ======== On certain printer models when printing with Separator Pages enabled, the Windows for Workgroups Print Manager may continuously print separator page(s) after the first print job, then fail to print subsequent print jobs. The printers known to be affected are: Canon LBP-4 Canon LBP-8 II Canon LBP-8 III IBM Laser Printer 4019 Okidata Docit 4000 Olivetti DM 109 Olivetti DM 309 CAUSE ===== Printing separator pages on the above printers is currently unsupported with Windows for Workgroups. The Microsoft Windows for Workgroups Print Manager has the ability to print a separator page between print jobs to allow you to easily identify your print jobs in the printer's output bin (or equivalent). When sending multiple print jobs to one of the above printers, the first print job may print, but then be followed by the repeated printing of separator pages, without printing any additional print jobs. WORKAROUND ========== The only known workaround at this time is use the above printers with no separator page between print jobs. To disable separator pages: 1. Start Print Manager. 2. From the Options menu, choose Separator Pages. 3. Select No Separator Page, then choose the OK button. STATUS ====== Microsoft has confirmed this to be a problem in Windows for Workgroups versions 3.1 and 3.11. We are researching this problem and will post new information here as it becomes available. KBCategory: kbprint kbbuglist KBSubcategory: wfw wfwg Additional query words: 3.10 3.11 ====================================================================== Keywords : Technology : kbAudDeveloper kbWFWSearch Version : WINDOWS: ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.