DOCUMENT:Q111829 05-NOV-1999 [win3x] TITLE :Problems Installing IBM Quietwriter Driver with WFWG 3.11 PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER:WINDOWS:3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups version 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== If you try to install the IBM Quietwriter printer driver, Setup displays the following message: Insert Microsoft Windows for Workgroups 3.11 Disk 6 or a disk with the updated QWIII.DRV file in: A:\ When you insert Disk 6 and choose OK, Setup displays the following message: Insert the disk with the file in: A:\ If you choose OK, Setup displays the same message and appears to be stuck in a loop. If you choose Cancel, Setup returns to the Printers dialog box and the IBM Quietwriter does not appear. However, the QWIII.DRV driver is copied to the Windows SYSTEM directory. At this point, if you try to load the IBM Quietwriter printer, Setup repeatedly displays the second message. CAUSE ===== The [io.device] section of the CONTROL.INF file contains the driver names as well as any associated files and driver information for each printer driver that ships with Windows for Workgroups 3.11. The entry for the IBM Quietwriter (QWIII.DRV) has two commas after the driver name--all other drivers have one. RESOLUTION ========== To correct this problem, edit the CONTROL.INF file and delete one of the commas after the QWIII.DRV entry. For example, if the entry currently looks like this 6:QWIII.DRV,,"IBM Quietwriter III","DEVICESPECIFIC" After you remove the comma, the line should appear as follows: 6:QWIII.DRV,"IBM Quietwriter III","DEVICESPECIFIC" Save the file and then try installing the printer. Additional query words: 3.11 ====================================================================== Keywords : Technology : kbAudDeveloper kbWFWSearch kbWFW311 Version : WINDOWS:3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.