DOCUMENT:Q88429 01-NOV-1999 [win95x] TITLE :Problems with Swan Video Drivers and Utilities and Windows PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== If you have a Swan products video driver or adapter, you may experience the following problems when you run Microsoft Windows version 3.1: - Swan Products Super VGA card (SVGA-16) comes with a Windows high- resolution video drivers dated 01/21/91. Some of these drivers work correctly in standard mode, but do not allow Windows to run in 386 enhanced mode. - EANSI.SYS version 6.0, which comes with the Swan Products video adapter Palette Plus, causes Windows 3.1 to stop responding (hang) when you run a Windows-based application in standard or 386 enhanced mode. CAUSE ===== Swan Products' video drivers and the EANSI.SYS utility need to be updated to function properly with Microsoft Windows version 3.1. RESOLUTION ========== To correct these problems, obtain a new video adapter driver (UPDATE31.ZIP) from Swan technical support, or remove EANSI.SYS from the CONFIG.SYS file. The Swan products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 3.00 3.00a 3.10 3.11 3rdparty SWAN SVGA phone crash stop freeze hangs crashes freezes up ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.