DOCUMENT:Q114112 30-OCT-1999 [win3x] TITLE :Receiving Blank Pages or "Bad Error" Err Msg in At Work PC Fax PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER:WINDOWS:3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups version 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft At Work PC Fax appears to successfully receive faxes; however, once the transmission is completed, you receive blank pages or a Bad Error error message. CAUSE ===== Blank pages or the "Bad Error" message occurs when you are using a Class 2 modem and the bit order of the fax is reversed from the order in which Microsoft At Work PC Fax expects it. You also receive blank pages if you have seperator pages selected in Print Manager. RESOLUTION ========== To correct these problems, add the following line to the [COMx] section of the EFAXPUMP.INI file: PreAnswerCommand=AT+FBOR=0 If this does not correct the problem, restore the line to the following: PreAnswerCommand=AT+FBOR=1 MORE INFORMATION ================ "PreAnswerCommand=AT+FBOR=0" allows Microsoft At Work PC Fax to read the bits in the order they are received. "PreAnswerCommand=AT+FBOR=1" allows Microsoft At Work PC Fax to read the bits in reverse order of how they are received. Additional query words: 3.11 ====================================================================== Keywords : Technology : kbAudDeveloper kbWFWSearch kbWFW311 Version : WINDOWS:3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.