DOCUMENT:Q109795 23-SEP-1999 [win3x] TITLE :Reinstalling the "Microsoft At Work PC Fax on FAX:" Driver PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER:WINDOWS:3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups version 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install a fax modem for Microsoft At Work PC Fax using Control Panel, an additional printer driver called "Microsoft At Work PC Fax on FAX:" is installed. If you remove this driver using Print Manager or Control Panel, you cannot restore it. Reinstalling Microsoft At Work PC Fax does not restore the printer driver to the printer driver list. RESOLUTION ========== To reinstall the Microsoft At Work PC Fax printer driver, you must rename the EFAXPUMP.INI and MSMAIL.INI files before reinstalling Microsoft At Work PC Fax driver. If you delete the Microsoft At Work PC Fax on FAX driver from your hard disk (EFAXDRV.DRV), you need to uninstall and reinstall Microsoft At Work PC Fax using Windows Setup. If You Delete Microsoft At Work PC Fax Driver (EFAXDRV.DRV) ----------------------------------------------------------- If you delete the Microsoft At Work PC Fax driver (EFAXDRV.DRV) from your hard disk, you can use the following procedure to reinstall it: 1. From the Main group, run Windows Setup (WINSETUP.EXE). 2. From the Options menu, choose Add/Remove Windows Components. 3. Choose the Select Files button for Accessories. 4. From the list box on the right, choose Microsoft At Work PC Fax. 5. Choose Remove. 6. Choose OK twice. 7. Choose Yes. 8. From the Options menu, choose Add/Remove Windows Components. 9. Choose the Select Files button for Accessories. 10. From the list box on the left, choose Microsoft At Work PC Fax. 11. Choose Add. 12. Choose OK twice. 13. Follow the procedure in the following section to reinstall the "Microsoft At Work PC Fax on FAX:" printer driver. If You Remove the "Microsoft At Work PC Fax on FAX:" Printer Driver Using Print Manager or Control Panel -------------------------------------------------------------------------------------------------------- If you remove the "Microsoft At Work PC Fax on FAX:" printer driver using Print Manager or Control Panel, use the following procedure to restore it: 1. Rename EFAXPUMP.INI and MSMAIL.INI to other names. For example, type the following at the MS-DOS command prompt and press ENTER after each line: ren c:\windows\efaxpump.ini efaxpump.pss ren c:\windows\msmail.ini msmail.pss 2. Reinstall the fax option from Control Panel. The fax print driver settings are restored to the WIN.INI file. 3. Restore the EFAXPUMP.INI and MSMAIL.INI files. For example, type the following at the MS-DOS command prompt and press ENTER after each line: copy c:\windows\efaxpump.pss c:\windows\efaxpump.ini copy c:\windows\msmail.pss c:\windows\msmail.ini Additional query words: ====================================================================== Keywords : Technology : kbAudDeveloper kbWFWSearch kbWFW311 Version : WINDOWS:3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.