DOCUMENT:Q106517 10-JAN-2000 [win95x] TITLE :Setup Hangs with NEC Ultralight Versalinear Display PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 - Microsoft Windows for Workgroups version 3.1 ------------------------------------------------------------------------------- SYMPTOMS ======== If the NEC Ultralight Versalinear display driver is installed when you run the upgrade setup program for Windows or Windows for Workgroups, Setup may stop responding (hang) when you switch from MS-DOS mode to the graphical Windows mode portion. CAUSE ===== The NEC Ultralight Versalinear display driver is designed to run only in 386 enhanced mode Windows. Since the graphical portion of Setup runs in standard mode, Setup hangs when this display driver is installed. The behavior of the Versalinear driver is similar to that of the ATI Mach 32 driver. The Versalinear may or may not display a warning message indicating that the driver requires 386 enhanced mode. RESOLUTION ========== To successfully run Setup, do the following: 1. Run Setup from Disk 1. 2. From the Setup screen, choose Custom Setup. 3. On the System Information screen, change the display type from Ultralight Versalinear to VGA. 4. Continue through Setup. Once Setup is finished, run Setup within Windows and change the display back to Ultralight Versalinear. MORE INFORMATION ================ The Ultralight Versalinear is manufactured by NEC, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 3.10 3.1 3.11 versa linear AT&T freeze frozen hung crash pad ultra light ====================================================================== Keywords : Technology : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW310 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.