DOCUMENT:Q82446 07-NOV-1999 [win95x] TITLE :SMARTDRV.EXE 4.0 Conflicts with PLUSDRV.SYS PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== The PLUSDRV.SYS driver from the Plus Development Passport Hard Drive causes Microsoft Windows version 3.1 to stop responding (hang) when SMARTDRV.EXE version 4.0 with double buffering is activated in the CONFIG.SYS file. For example: Device=C:\Windows\SMARTDRV.EXE /double_buffer RESOLUTION ========== Do the following to resolve the conflict: 1. Delete the SMARTDRV.EXE /double_buffer line from the CONFIG.SYS file (edit the CONFIG.SYS file using Notepad or Write). 2. Put the SMARTDRV.EXE line back in the CONFIG.SYS file but switch the order of SMARTDRV.EXE /double_buffer with the PLUSDRV.SYS device line. 3. Obtain the most recent revision of PLUSDRV.SYS (revision F) and retry the above steps. Additional query words: 3.10 double buffering 3.11 ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.