DOCUMENT:Q82465 24-OCT-1999 [win95x] TITLE :STACKS=9,256 with PCKSCRN 1.3 Can Cause System Hangs PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== PCKSCRN 1.3 is a terminate-and-stay-resident (TSR) screen accelerator included in Multisoft's PowerPak versions 2.x. Under some conditions, the computer can hang during startup and generate the following error message MEMORY ALLOCATION ERROR - CANNOT LOAD COMMAND.COM SYSTEM HALTED when STACKS=9,256 is set in CONFIG.SYS and PCKSCRN is loaded in the AUTOEXEC.BAT. WORKAROUND ========== To prevent the system from hanging, change the location in the AUTOEXEC.BAT file where PCKSCRN is loaded or manually load the utility. KBCategory: kb3rdparty kbenv KBSubcategory: win31 Additional query words: 3.10 3.1 3.11 screen accelerator ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.