DOCUMENT:Q89380 15-OCT-1999 [win95x] TITLE :VSAFE Virus Scanning Software Causes Windows 3.1 Setup to Fail PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:MS-DOS:6.0,6.2,6.21; WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 - Microsoft MS-DOS operating system versions 6.0, 6.2, 6.21 ------------------------------------------------------------------------------- SUMMARY ======= If you have VSAFE virus scanning software on your machine, you should disable VSAFE from the CONFIG.SYS file and/or the AUTOEXEC.BAT file and restart your system before installing Windows 3.1. This applies to new installations and upgrades from Windows 3.0. After Windows is installed, you may use VSAFE. If you are using SMARTDRV.EXE version 4.0, load it after VSAFE. If VSAFE is running when you upgrade to Windows 3.1 from Windows 3.0, you receive several error messages about the .COM and .EXE files being changed. Additional query words: 3.10 3.11 3rdparty vsafe.sys vsafe.com Anti- Virus utilities ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 kbMSDOSSearch kbMSDOS621 kbMSDOS620 kbMSDOS600 Version : MS-DOS:6.0,6.2,6.21; WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.