DOCUMENT:Q107471 30-SEP-1999 [win3x] TITLE :WFWG 3.11 Err Msg: Segment Load Failure PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER:WINDOWS:3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups version 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to open or copy a file larger than 2 megabytes (MB), you may receive one of the following error messages: Segment Load Failure -or- Insufficient Memory CAUSE ===== These errors occur if both of the following conditions exist: - You are using a permanent swap file without 32-bit disk access enabled. This causes paging to occur through MS-DOS. -and- - You are using 32-bit file access. Since 32-bit disk access is disabled, the real-mode mapper (RMM.D32) is used to provide 32-bit file services. These errors do not occur if the permanent swap file is on a drive with 32-bit disk access enabled or if 32-bit file access is disabled. WORKAROUND ========== To work around these errors do one of the following: - If your hard disk controller is WD1003 compatible, enable 32-bit disk access. -or- - Disable 32-bit file access. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Windows for Workgroups version 3.11. We are researching this problem and will post new information here in the Microsoft Knowledge Bases as it becomes available. MORE INFORMATION ================ This size of the file needed to trigger this error is not always 2 MB. The limit is 512 multiplied by the size of the allocation unit for the drive where the target file resides. The allocation unit size is commonly 4096 bytes, thus the apparent 2 MB limit. In cases in which the allocation unit size is different, the limit is also different. Additional query words: 3.11 errors out of memory vfat fastdisk incompatible incompatibility doesn't work not working ====================================================================== Keywords : Technology : kbAudDeveloper kbWFWSearch kbWFW311 Version : WINDOWS:3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.