DOCUMENT:Q123367 17-DEC-2000 [win3x] TITLE :WFWG 3.11 Hangs with the Intel EtherExpress Pro PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups version 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== Your computer stops responding (hangs) when you start Windows for Workgroups a second time. No problems occur the first time you load Windows. CAUSE ===== This problem can occur when you are using the Intel EtherExpress NDIS 3 (enhanced mode) network interface card (NIC) driver with the Intel EtherExpress Pro card network adapter. STATUS ====== Intel is aware of this problem and has an updated NDIS 3 NIC driver available. RESOLUTION ========== There are two solutions to this problem: - Obtain the updated NDIS 3 NIC driver from Intel. -or- - Use the NDIS 2 (real-mode) NIC driver by performing the following steps: 1. Double-click the Network Setup icon in the Network group, then click the Drivers button. 2. Double-click the Intel EtherExpress Pro network card driver. 3. Change the Driver Type from "Real and Enhanced Mode NDIS Driver" to "Real Mode NDIS Driver." Additional query words: patch 3.11 ether express pro logo startup freezes ====================================================================== Keywords : Technology : kbAudDeveloper kbWFWSearch kbWFW311 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.