DOCUMENT:Q111927  03-NOV-1999  [win3x]
TITLE   :WFWG 3.11 System Hangs with Shiva SREMOTE.DOS
PRODUCT :Microsoft Windows 3.x Retail Product
PROD/VER:WINDOWS:3.11
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

If you are using Shiva's SREMOTE.DOS, upgrading to Windows for Workgroups 3.11
may cause your system to stop responding (hang) when you start Windows for
Workgroups.

WORKAROUND
==========

You may be able to work around this problem by obtaining an updated driver from
Shiva.

Until you can obtain the updated Shiva software, you can run Windows for
Workgroups by removing the Shiva components. To do so:

1. Run Windows for Workgroups with the /N switch [type "win /n" (without the
   quotation marks)].

2. Remove the Shiva components from the Network Drivers section of the Network
   Setup dialog box.

3. Restart Windows for Workgroups.

MORE INFORMATION
================

SREMOTE.DOS provides an NDIS 2.0 asynchronous driver for accessing a modem from
the Windows for Workgroups network redirector. Shiva also replaces the NDIS 2.0
VNB.386 (virtual NetBEUI) component from Windows for Workgroups 3.10. In Windows
for Workgroups 3.11, there is a new NDIS 3.0 virtual NetBEUI protocol
(NETBEUI.386), which is incompatible with SREMOTE.DOS.

SREMOTE.DOS is manufactured by Shiva, a vendor independent of Microsoft; we make
no warranty, implied or otherwise, regarding this product's performance or
reliability.

For additional information, please contact Shiva Technical Support.

Additional query words: 3.11 TSHOOT Netmodem/e

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Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

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