DOCUMENT:Q62352 09-OCT-1999 [win95x] TITLE :Windows 3.0 Enhanced Mode Hangs at Startup on Super VGA PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.0,3.0a OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.0, 3.0a ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft Windows version 3.0 enhanced mode stops responding (hang) during start up on a 386 machine equipped with a Super VGA adapter. Real and standard modes (WIN /R and WIN /S) work correctly, and Setup runs properly. CAUSE ===== This problem occurs because many Super VGA cards require an EMMExclude= statement to work properly under Windows version 3.0 enhanced mode. This is because they use an additional memory area in the adapter segment that is not detected by Windows. Adapters that should NOT require an EMMExclude include IBM, Paradise, and Video Seven. RESOLUTION ========== To add this statement, insert the following line under the [386Enh] section of the SYSTEM.INI file: [386Enh] EMMExclude=C400-C7FF If this does not help, extend the exclusion range to CBFF. MORE INFORMATION ================ A Super VGA card is defined as a display card that offers IBM Video Graphics Array (VGA) compatibility as well as additional proprietary-extended display modes, such as 800 x 600. Most non-IBM VGA cards sold today have Super VGA capability. The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 3.00 3.00a KBHW ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a Version : WINDOWS:3.0,3.0a ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.