DOCUMENT:Q84197 05-OCT-1999 [win95x] TITLE :Windows 3.1 Setup Hangs: Cannot Run Standard Mode Because... PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 - Microsoft Windows for Workgroups versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== During Setup, Microsoft Windows version 3.1 stops responding (hangs) at various stages and displays the following error message: Cannot run standard mode because of a problem with your extended memory manager. Reconfigure you memory manager or use HIMEM.SYS. If you are using HIMEM.SYS, obtain a newer version of HIMEM.SYS. CAUSE ===== This problem can occur when: - Your CMOS settings do not contain the correct values for the amount of RAM your machine has installed. -or- - Your physical memory chips are failing. RESOLUTION ========== To work around this problem: - Restart your system and modify your CMOS settings using the correct values for your system. For more information on how to do this, consult your hardware reference manual, or call your hardware vendor. -or- - Replace the failing memory chips. MORE INFORMATION ================ Additional query words: 386 Gateway2000 ISA EISA BIOS ====================================================================== Keywords : Technology : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW310 kbWFW311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.