DOCUMENT:Q103414 02-NOV-1999 [win95x] TITLE :Windows Err Msg: Error: W311US - Setup Failed! PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:3.1,3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows versions 3.1, 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== You may receive the following error message when you run Setup from Data Expert's original equipment manufacturer (OEM) version of Microsoft Windows 3.1: Error: W311US System failed! CAUSE ===== As an OEM, Data Expert has exercised its right to change the method in which the Microsoft Windows setup program functions. Data Expert has changed the functionality of the setup program so that its OEM version of Windows looks specifically for the specific Data Expert computer BIOS signature. If its BIOS is not found, Data Expert Windows refuses to install. NOTE: If you run Setup from Data Expert Windows Setup Disk 1 on a system that uses a Data Expert motherboard, you should not receive the error mentioned above. Additional query words: 3.10 ====================================================================== Keywords : Technology : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 Version : WINDOWS:3.1,3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.