DOCUMENT:Q92632  26-OCT-1999  [win95x]
TITLE   :Windows Err Msg: General Protection Fault in Module Calisto
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:3.1,3.11; :3.1
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows versions 3.1, 3.11 
 - Microsoft Windows Productivity Pack, version 3.1 
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SYMPTOMS
========

You may receive the following error message if you run Microsoft Productivity
Pack for Windows version 3.1 with versions earlier than 2.05 of YourWay
software:

   General Protection Fault in Module Callisto

WORKAROUND
==========

To correct this error with version 2.05 of YourWay, disable the YourWay software
by removing "C:\YOURWAY2\ywyqm.exe" (without the quotation marks) from the LOAD=
line in the Windows WIN.INI file.

STATUS
======

Prisma Software has released version 3.0 of their YourWay product. This version
does not install on the LOAD= line in the WIN.INI file, but generates the same
error message if YourWay is running concurrently with Productivity Pack version
3.1.

Prisma is researching the problem.

YourWay software is manufactured by Prisma Software, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: 3.10 3.11 your way calisto 3rdparty

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 kbWinProdPack100 kbWinProdPack310
Version           : WINDOWS:3.1,3.11; :3.1

=============================================================================

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