DOCUMENT:Q140478  28-JUL-2001  [win95x]
TITLE   :"The Road Ahead" Err Msg: Media Control Interface Error...
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:95
OPER/SYS:
KEYWORDS:win95 appscomp kbAppCompatibility

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The information in this article applies to:

 - Microsoft Windows 95 
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This article contains information on the use of Windows 95 with third-
party products or configurations that have not been tested and are not
supported by Microsoft.

If the steps or procedures described in this article do not function
properly, contact the manufacturer of the third-party product for
additional information.

SYMPTOMS
========

When you try to install the CD-ROM included with Bill Gates' book "The Road
Ahead," you may receive the following error message:

   Media Control Interface Error
   'avintro' MMSYSTEM 272 problem with the device driver. Check with the device
   manufacturer about obtaining a new driver.

CAUSE
=====

This error can occur if your video resolution is set to 16-bit color or higher.

Note that this problem occurs with only certain video drivers; with other drivers
the problem may not occur when you are using 16-bit color.

RESOLUTION
==========

To work around this problem, reduce your video resolution to 256 colors. To do
so, follow these steps:

1. In Control Panel, double-click the Display icon.

2. Click the Settings tab.

3. In the Color Palette box, click 256 Color.

4. Click OK.

MORE INFORMATION
================

Microsoft does not produce or support the "The Road Ahead" CD-ROM. If you
continue to experience problems with this product, please contact The Road Ahead
Technical Support at (770) 552-4584.

The third-party product discussed in this article is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

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Keywords          : win95 appscomp kbAppCompatibility 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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Copyright Microsoft Corporation 2001.