DOCUMENT:Q132641 17-DEC-2000 [win95x] TITLE :Automatically Detecting Racal Modem Causes Modem Hang PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== After Windows 95 automatically detects your Racal modem, the modem stops working. CAUSE ===== Windows 95 sends the command "AT%V" to the modem. This command switches some Racal modems into V.25 mode, causing the modem to stop responding (hang). RESOLUTION ========== To reset the modem, turn your computer off and back on. To install the modem, follow these steps: 1. Click the Start button, point to Settings, then click Control Panel. 2. Double-click the Add New Hardware icon, then click Next. 3. When you are prompted "Do you want Windows to search for your new hardware?" click No, then click Next. 4. In the Hardware Types box, click Modem, then click Next. 5. Click the "Don't detect my modem; I will select it from a list" check box to select it, then click Next. 6. In the Manufacturers box, click Racal. In the Models box, click the modem you are using. Click Next. 7. In the "Select the port to use with this modem" box, click the appropriate communications port, then click Next. 8. Click Finish. ====================================================================== Keywords : Technology : kbWin95search kbZNotKeyword3 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.