DOCUMENT:Q136972 28-JUL-2001 [win95x] TITLE :Cannot Access NEC CDR-82 CD-ROM Drive PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:diskmem win95 kbDiskMemory ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are using real-mode drivers for a NEC CDR-82 CD-ROM drive, you may receive the following error message when you try to access the CD-ROM drive from an MS-DOS prompt within Windows 95 if the real-mode drivers are not loaded into upper memory: CDR103: CDROM not High Sierra or ISO-9660 format reading from drive : If you try to access the CD-ROM drive from Windows Explorer or My Computer, the drive appears, but you cannot see any files on the drive. Note that this problem does not occur if you boot your computer to a command prompt and then access the drive. RESOLUTION ========== To work around this problem, modify the appropriate lines in the Config.sys and Autoexec.bat files so that the real-mode CD-ROM driver and Mscdex.exe are loaded into upper memory. For information about how to do so, consult the CD-ROM drive's documentation, or contact the manufacturer. STATUS ====== Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. ====================================================================== Keywords : diskmem win95 kbDiskMemory Technology : kbWin95search kbZNotKeyword3 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.