DOCUMENT:Q164377 25-MAR-2002 [win95x] TITLE :Cannot Connect to Remote Access Server with Dial-Up Networking PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:: OPER/SYS: KEYWORDS:kberrmsg kbnetwork dun win95 kbDialUp ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Dial-Up Networking in Windows 95 to dial into a remote network, you may receive the following error message: Cannot negotiate a compatible set of networking protocols CAUSE ===== This problem can occur when Rasapi32.dll is unable to unload the session management module (SMM) if it returns an error during the early phase of the authentication process. RESOLUTION ========== STATUS ====== This problem no longer occurs in Windows 98. To resolve this problem, install the current version of Windows. For information about the current version of Windows, visit http://www.microsoft.com/windows. MORE INFORMATION ================ This problem seems to occur more often when you are attempting to connect to MSN, The Microsoft Network, but can also occur when you are connecting to other remote access servers. Additional query words: connectoid ppp chap ====================================================================== Keywords : kberrmsg kbnetwork dun win95 kbDialUp Technology : kbWin95search kbZNotKeyword3 Version : : Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.