DOCUMENT:Q173494 17-DEC-2000 [win95x] TITLE :Cannot Send Messages Using WinPopup PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:kberrmsg win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to send a message using the WinPopup tool, you may receive one of the following error messages: Messages sent through a NetWare server are limited to 38 characters. Shorten your message, and then try again. The name you specified cannot be found on the network. Check the name, and then try sending your message again. CAUSE ===== These error messages can occur when you send WinPopup messages to an invalid or inaccessible computer name, or when you send to a computer with the same name as the sender's user name (whether or not it is also a valid computer name on the network). The first error message occurs when you attempt to send a WinPopup message longer than 38 characters. The second error message occurs when you attempt to send a WinPopup message with 38 characters or less. RESOLUTION ========== Use a computer naming convention such that no user name or computer name is the same. Do not attempt to send WinPopup messages to a computer name or user name that is the same as your current user name. If you are still having trouble sending messages to a unique computer name or user name, check for network connectivity to that computer. STATUS ====== Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ For information about troubleshooting network connectivity, see the following articles in the Microsoft Knowledge Base: Q134304 Troubleshooting Browsing with Client for Microsoft Networks Q152262 Mismatched IPX/SPX Frame Types Prevent Connectivity Additional query words: unable to ====================================================================== Keywords : kberrmsg win95 Technology : kbWin95search kbZNotKeyword3 Version : WINDOWS:95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.