DOCUMENT:Q150323 17-DEC-2000 [win95x] TITLE :Computer Appears to Stop Responding Restarting in MS-DOS Mode PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== If you have a computer with an XGA display adapter, when you attempt to restart your computer in MS-DOS mode, your computer may appear to stop responding (hang) at a black screen. CAUSE ===== The XGA driver does not properly switch the XGA adapter out of XGA mode. RESOLUTION ========== At the black screen where the computer appears to hang, type the command "mode co80" (without the quotation marks) and press ENTER. This resets the display mode, so that the command prompt is visible. Note that you are not able to see the "mode co80" command as you type it. To prevent having to type "mode co80" each time you restart in MS-DOS mode, use the appropriate method: Method 1 -------- 1. Using the Find command, locate the "Exit to Dos.pif" file. 2. Right-click the "Exit to Dos.pif" file, and then click Properties. 3. Click the Program tab, and then edit the Cmd line so that it reads: C:\Windows\Command.com /k mode co80 4. Click OK. Method 2 -------- 1. Using the Find command, locate the "Exit to Dos.pif" file. 2. Right-click the "Exit to Dos.pif" file, and then click Properties. 3. Click the Program tab, click Advanced, click "Specify a new MS-DOS configuration", and then edit the Autoexec.bat file to add this command as the first line: C:\Windows\Command\mode co80 4. Click OK, and then click OK. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. ====================================================================== Keywords : win95 Technology : kbWin95search kbZNotKeyword3 Version : WINDOWS:95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.