DOCUMENT:Q141014 17-DEC-2000 [win95x] TITLE :Emergency Recovery Utility Does Not Back Up Files PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the Emergency Recovery Utility (ERU) that is included on the Windows 95 CD-ROM to back up your configuration files, the utility may not work correctly. It may stop without any warning or error message. CAUSE ===== This behavior can occur if one or more of the default configuration files is missing. RESOLUTION ========== Verify that all the default configuration files exist on the hard disk. MORE INFORMATION ================ The ERU does not function properly if any of the following files are missing: Autoexec.bat Command.com Config.sys Io.sys Msdos.sys Protocol.ini System.dat System.ini User.dat Win.ini For additional information about the ERU, please see the following article in the Microsoft Knowledge Base: Q139437 Windows 95 Emergency Recovery Utility ====================================================================== Keywords : win95 Technology : kbWin95search kbZNotKeyword3 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.