DOCUMENT:Q157924  13-MAR-2002  [win95x]
TITLE   :Err Msg: "IOS Failed to Initialize" on Boot
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER::1,2,2.1
OPER/SYS:
KEYWORDS:kbenv kberrmsg osr2 win95kbfaq

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The information in this article applies to:

 - Microsoft Windows 95 
 - Microsoft Windows 95 OEM Service Release, versions 1, 2, 2.1 
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SYMPTOMS
========

When you restart Windows 95 after installing a program or making a configuration
change to your computer, you may receive one of the following error messages:

   Windows initializing device IOS: Windows protection error. IOS failed to
   Initialize, Please restart

   While initializing IOS: Windows protection error. You need to restart your
   computer.

   Windows initializing device IOS: Windows protection error. You need to
   restart your computer.

After the error message is displayed, you may not be able to start Windows 95
normally. However, you should be able to start Windows 95 in Safe mode.

RESOLUTION
==========

It may also be possible to start Windows 95 normally after using the following
procedure:

1. Boot Windows 95 in Safe mode or to a command prompt.

2. Perform one of the following two steps:

    - Edit the Config.sys and Autoexec.bat files and disable any references to
      Smartdrv.exe. To disable a line, type "rem" (without the quotation marks)
      at the beginning of the line.

    - Rename Smartdrv.exe to another name.

3. Restart your computer normally.


For additional information about IOS error messages, click the article numbers
below to view the articles in the Microsoft Knowledge Base:

   Q225497 Windows 95 May Fail to Boot Due to I/O Subsystem Failure

   Q164666 Err Msg: While Initializing Device IOS...

   Q192841 Difficulties Using AMD K6-2 or Athlon Central Processing Unit

   Q168866 FIX: IOS Failed to Initialize Error During Installation

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows 95 and OEM
Service Releases. This issue is resolved by the following updated file for
Windows 95 and OSR2:

   RMM.PDR version 4.00.1112 (dated 03/10/97) and later

MORE INFORMATION
================

The problem occurs only on certain system configurations, and does not occur if
Internet Explorer 4.0 is installed on your computer. These system configurations
have a minimum of 32 MB of RAM and a large number of device drivers. The problem
is rare and can occur only at startup. Users whose systems are starting
successfully today are not impacted.



Additional query words: msn msnetwork w95susd

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Keywords          : kbenv kberrmsg osr2 win95 kbfaq
Technology        : kbWin95search kbOPKSearch kbZNotKeyword3 kbWin95OPKOSR2 kbWin95OPKOSR1 kbWin95OPKOSR210
Version           : :1,2,2.1
Hardware          : x86
Issue type        : kbprb
Solution Type     : kbfix

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Copyright Microsoft Corporation 2002.