DOCUMENT:Q182589 28-JUL-2001 [win95x] TITLE :Err Msg: RNAAPP Caused an Invalid Page Fault in Module PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:kb3rdparty kberrmsg dun win95 kbDialUp ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you double-click a Dial-Up Networking connection, you may receive one of the following error messages: RNAAPP caused an invalid page fault in module . Msimn caused an invalid page fault in module . CAUSE ===== This error message can occur if Quarterdeck CleanSweep Deluxe is installed on your computer. RESOLUTION ========== To work around this behavior, follow these steps: 1. Click Start, click Shut Down, click Restart In MS-DOS Mode, and then click OK. 2. Type the following commands, pressing ENTER after each command: " cd progra~1\quarte~1\cleans~1 ren csinject.exe csinject.xxx exit " (without the quotation marks) NOTE: Renaming the Csinject.exe file causes Quarterdeck SmartSweep not to automatically start when you start Windows. You must manually start SmartSweep to monitor the installation of any programs using CleanSweep. MORE INFORMATION ================ For additional information about this issue, contact Quarterdeck Technical Support. For information about how to contact Quarterdeck, query in the Microsoft Knowledge Base for one of the following articles: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: ====================================================================== Keywords : kb3rdparty kberrmsg dun win95 kbDialUp Technology : kbWin95search kbZNotKeyword3 Version : WINDOWS:95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.