DOCUMENT:Q149545  17-DEC-2000  [win95x]
TITLE   :Err Msg: The Mail Headers Could Not Be Displayed
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:95
OPER/SYS:
KEYWORDS:win95

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The information in this article applies to:

 - Microsoft Windows 95 
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SYMPTOMS
========

When you click Remote Mail on the Tools menu in Microsoft Exchange, you may
receive either of the following error messages:

   - The mail headers could not be displayed. Internal MAPI error while
   establishing remote interface MAPI 1.0 - 839 - [80004005]

   - The item could not be displayed. The action could not be completed.
   Microsoft Exchange Client - 9997 - [80070005]

CAUSE
=====

These errors can occur if your computer name contains the "@" character. The
first error message occurs when you try to use the Remote Mail feature in
Microsoft Exchange. The second error message occurs when you send a message with
the The Microsoft Network Online Service information service installed in your
default profile.

RESOLUTION
==========

Remove the "@" character from your computer name. To do so, follow these steps:

1. In Control Panel, double-click Network.

2. Click the Identification tab.

3. Change the computer name so that it does not contain the "@" character, and
   then click OK.

4. When you are prompted to restart your computer, do so.

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Keywords          : win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : 95

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