DOCUMENT:Q138363 13-JUN-2001 [win95x] TITLE :Err Msg: The Registration Wizard Was Unable to Locate... PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:kberrmsg kbsetup win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 - Microsoft Windows 95 OEM Service Release, version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to use Online Registration in Windows 95, you may receive one of the following error messages: - The Signup.exe file is linked to missing export Mcm.dll:ConnectProtocolToIndex. The Registration Wizard was unable to locate the SignUp application... - The Billadd.dll file is linked to missing export Mcm.dll:ConnectProtocolToIndex. The Registration Wizard was unable to locate the SignUp application... CAUSE ===== The Signup.exe file or the Billadd.dll file in the Program Files\The Microsoft Network folder and the Mcm.dll file in the Windows\System folder are mismatched. RESOLUTION ========== Extract a new copy of each file from your original Windows 95 or Windows 95 OEM Service Release 2 disks or CD-ROM into the appropriate directory, and then run Online Registration again. For information about using the EXTRACT command, please see the following article in the Microsoft Knowledge Base: Q129605 How to Extract Original Compressed Windows Files MORE INFORMATION ================ Note that the error message "The Registration Wizard was unable to locate the SignUp application..." can also occur if you remove MSN, The Microsoft Network. ====================================================================== Keywords : kberrmsg kbsetup win95 Technology : kbWin95search kbOPKSearch kbWin95 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.