DOCUMENT:Q143411 17-DEC-2000 [win95x] TITLE :Error Message: Cannot Display the Help Information PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click the Start button and then click Help, you may receive the following error message: Cannot display the help information. The file Winhelp.exe may be missing or damaged. CAUSE ===== This error can occur if the Winhlp32.exe file in the Windows folder is missing or damaged. RESOLUTION ========== To resolve this issue, follow these steps: 1. Use Windows Explorer or My Computer to rename the Winhlp32.exe file, if it exists, in the Windows folder to Winhlp32.xxx. 2. Extract a new copy of the Winhlp32.exe file from your original Windows 95 disks or CD-ROM to the Windows folder. For information about using the Extract tool, please see the following article in the Microsoft Knowledge Base: Q129605 How to Extract Original Compressed Windows Files 3. Try to use Help again. MORE INFORMATION ================ The Winhelp.exe file referred to in the error message is a 3K file in the Windows folder. This file is used for compatibility with 16-bit Windows- based programs. The Winhelp.exe file calls the Winhlp32.exe file to handle Help files. The Winhelp.exe file is not actually required to run Help files, and it is incorrectly referenced by the error message. Additional query words: corrupt ====================================================================== Keywords : win95 Technology : kbWin95search kbZNotKeyword3 Version : 95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.